Pink Lily Order Status
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Shipping Information
pink lily shipping
please note: orders CANNOT be changed, modified, or canceled after checkout.
| shipping method | shipping charge | order by | estimated delivery |
|---|---|---|---|
| standard* | $6.95 | 12:00 noon CT | 3 to 5 business days after shipping. |
| second business day** | $20 | 12:00 noon CT | 2 to 3 business days after shipping. |
| next business day*** | $30 | 12:00 noon CT | 1 to 2 business days after shipping. |
Pink Lily is not responsible for:
- delays with DHL or FedEx shipping
- international duties or customs charges
- lost, damaged, or marked delivered items. to file a claim with the carrier, please click one of the following links: FedEx Claims Support or DHL Claims Support
- Shipping FAQorder processing time
Shipping FAQorder processing time
Once your order is placed, it typically takes 1–3 business days for us to get it packed up and ready to ship. Just a heads-up: once an order is placed, we’re not able to make changes or cancellations — so double-check those details before checking out!
shipping options & rates
Standard (US): $6.95 – Arrives 3–5 business days after it
ships (order by 12:00 PM CT)
Second Business Day: $20.00 – Arrives 2–3 business days
after it ships (order by 12:00 PM CT)
Next Business Day: $30.00 – Arrives 1–2 business days after
it ships (order by 12:00 PM CT)
Free Standard Shipping on orders over $99 (continental U.S. only — APOs excluded).
shipping options & ratesother things to know
Orders placed after 12 PM CT on Friday will start processing
on Monday.
– We don’t offer weekend or holiday deliveries at this time.
– Special delivery requests may incur extra charges.
– Shipping times aren’t guaranteed (especially for
personalized items or certain destinations).
– Second Day and Next Day shipping aren’t available for P.O.
Boxes.
other things to know
Orders placed after 12 PM CT on Friday will start processing
on Monday.
– We don’t offer weekend or holiday deliveries at this time.
– Special delivery requests may incur extra charges.
– Shipping times aren’t guaranteed (especially for
personalized items or certain destinations).
– Second Day and Next Day shipping aren’t available for P.O.
Boxes.
shipping outside the U.S.
Orders to Canada are charged based on weight.
– All other international orders ship via DHL. Rates vary by
destination.
– DHL can’t deliver to P.O. Boxes — use a street address!
– Customs fees, taxes, and duties are the customer’s
responsibility. Check with your local customs office if needed.
delivery issues & lost packages
We ship with tracking and delivery confirmation. If your tracking shows the package as delivered but you haven’t received it, contact the carrier first:
– FedEx Claims: https://www.fedex.com/en-us/customer-support/claims.html
– DHL Claims: https://www.dhl.com/global-en/home/customer-service.html
Allow 1–4 business days for tracking to update. Reach out if it’s delayed beyond the expected delivery window.
delivery issues & lost packages
entered the wrong address?
Mistakes happen! Contact us ASAP if you spot an error right after ordering. We’ll try to fix it, but can’t guarantee changes once an order is placed.
protect your order with Route
Add Route Package Protection at checkout to cover lost, stolen, or damaged packages — including shipping costs and taxes
(Note: Route doesn’t cover customs or duty fees.)